Please allow up to 3 working days for dispatch of standard orders before reaching out to us. You can track the status of your order here and will receive an email when your order is out for delivery. 

If you have not received your dispatch email with the tracking information after 3 working days, please contact our Customer Care team via our 'Contact Us' page a member of our team will happily look into this for you.

You can track your order here:

https://chicweme.com/pages/track-your-order

Please allow up to 3 working days for dispatch of standard orders before reaching out to us. You will be updated by email when your order is with the carrier, and delivery times are detailed on our shipping page. 

 If you have not received your dispatch email with the tracking information for your order within 3 working days, please contact our Customer Care team via our 'Contact Us' page and a member of our Customer Care team will happily look into this for you.

We accept PayPal payments.

For payment information, please refer to our payment policy.

You can cancel for free within 24 hours after you place the order by replying to your order confirmation email. You can still cancel it as long as the products have not been shipped out. Once the product is shipped out, the order can’t be canceled.. This can be done through the order confirmation page, the order confirmation email or through your account which you can log in to through here - https://chicweme.com/account/login

Anything after the 24 hours cannot be guaranteed however you're more than welcome to get in touch through our contact form linked here - https://chicweme.com/pages/contact-us

We’re so sorry to hear you’ve received a faulty/damaged item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you ASAP!

Please contact our Customer Care team via our 'Contact Us' page and send over images detailing the fault, along with your order number and we’d be happy to look into this for you.

Please ensure faults are reported to us as soon as possible, from the fault appearing/noticing the fault.

In the unlikely event you have received the incorrect item, please contact us within 7 days of delivery, via our 'Contact Us' page.

Please include:

Your order number
The item you did not receive
The incorrect Item
A clear photograph of the incorrect item
Once you have sent over this information, our Customer Care team will be more than happy to get this resolved for you.

NO! Currently we only support delivery to the United States, United Kingdom, Australia, and Canada. Please find our shipping information and costs here.

Please allow up to 3 working days for dispatch of standard orders before reaching out to us. You will be updated by email when your order is with the carrier, and delivery times are detailed on our shipping page. 

We are happy to offer free standard delivery on all orders over  $59.99 (USD) 
Please allow up to 3 working days for dispatch of standard orders before reaching out to us. You will be updated by email when your order is with the carrier, and delivery times are detailed on our shipping page.
You can find more information and specific shipping costs here.
*Please note this cannot be used in conjunction with any other discount codes.

Taxes and duties
For international orders, customs/duties may apply and are the customer’s responsibility. Please note that all packages are shipped from Chicweme. there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Chicweme.

All tracking Number should update within 24 hours of dispatch however sometimes this may take slightly longer due to courier delays outside of our control.

You can track your order here.

If you do not receive any tracking updates within 5 working days of dispatch, please contact us via our 'Contact Us' page and our customer care team will be able to look into this further for you.

We gladly accept returns within 30 days of the order being delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.
We aim to process all returns within 5-10 working days.

Please visit the Chicweme Returns Center.

We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you received the wrong product due to Chicweme's fault, we will provide a replacement service. You can refer to our return and exchange policy and fees.

At this time, we ask that multiple returns are not included in the same parcel so that our warehouse can process your return quickly and efficiently  upon receipt. Please make sure you include a note inside your return with the order number.

If the order was received over 30 days ago, we would be unable to accept this for a refund or replacement. Our company policy states that all items should be returned within 30 days of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 5 business days.

If you haven’t received the refund within 5 business days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@chicweme.com.

Whilst we’re unable to give you exact details of who our manufacturers are for confidentiality reasons, we can happily confirm Chicweme is incredibly passionate about the working and living conditions for all our staff including those in our manufacturing facilities in China.

Generally our products run true to size although you may wish to size up or down depending on your desired fit. Please see our size guide for specific measurements to help you choose the perfect fit for you!

We provide washing instructions on all product listings, inside the garments themselves, and advise where possible to hand wash (reducing the friction with other fabrics). You can also refer to our Care & Instruction suggestions.

If you would like to delete your account, please contact our Customer Care team via our 'Contact Us' page.