CHICWEME Shipping & Delivery Policy

Last Updated: [February 24, 2025]

At CHICWEME, we strive to deliver your sustainable yoga wear quickly and reliably. Below are the details of our shipping processes, delivery times, and policies.

1. Shipping Locations

We currently ship to the following countries:
✅ United States (including Hawaii & Alaska)
✅ Canada
✅ United Kingdom
✅ Australia

Taxes and duties

For international orders, customs/duties may apply and are the customer’s responsibility. Please note that all packages are shipped from Chicweme. there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Chicweme.

2. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• During peak seasons (e.g., Black Friday), processing may take 3–5 business days.

Order Cut-Off Time

Orders placed before 2:00 PM (local time, GMT-6:00) will be processed on the same business day.
Orders placed after 2:00 PM (local time, GMT-6:00) or on weekends and holidays will be processed on the next business day.

3. Shipping Methods & Delivery Times

Delivery times are estimates and not guaranteed. Carrier delays (e.g., weather, holidays) may occur.

4. Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• Track your package via the carrier’s website (USPS, FedEx, DHL, etc.).

5. Shipping Restrictions

• PO Boxes: We cannot ship to PO Boxes via expedited methods.

• Remote Areas: Additional fees or delays may apply (e.g., rural Canada).

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery:

• We’ll contact you to confirm the address and reship (additional fees may apply).

• Refunds exclude original shipping costs.

7. Missing/Lost Packages

• If your tracking shows "Delivered" but you haven’t received it, contact your local post office first.

• For lost packages, file a claim with us within 30 days of shipment. We’ll resend or refund.

8. Order Cancellations

You can cancel for free within 24 hours after you place the order by replying to your order confirmation email. You can still cancel it as long as the products have not been shipped out. Once the product is shipped out, the order can’t be canceled.

9. Google Shopping Ads Compliance

Shipping Policy Updates

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

To comply with Google’s policies:

• Clear Delivery Timeframes: Listed above (no vague promises like "ships soon").

• Transparent Costs: Shipping fees are displayed at checkout.

• Return Policy Link: Return Policy.

Need Help?
Contact us at support@chicweme.com for shipping-related questions.